Terms and Conditions for Landscaping Parsonsgreen

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Parsonsgreen. By booking any service, the client agrees to be bound by these terms. They are intended to give a clear understanding of how work is arranged, how payments are handled, what happens if plans change, and the limits of responsibility that apply to the services supplied. If anything in these terms is unclear, the client should review them carefully before confirming a booking.

These terms apply to all domestic and commercial landscaping works carried out by Parsonsgreen landscaping services, including garden maintenance, planting, turfing, soft landscaping, hard landscaping, clearance, and related outdoor services. They are designed to work alongside any written quotation, specification, or job sheet provided before the start of work. If there is any inconsistency between a quotation and these terms, the written quotation will take priority to the extent of that inconsistency.

In these terms, “we”, “us”, and “our” refer to Landscaping Parsonsgreen. “You” and “your” refer to the client, customer, or person booking the services. References to “site” mean the property, garden, or land where the services are to be performed. The headings are included for convenience only and do not affect interpretation.

Booking Process

All bookings begin with an enquiry and a review of the requested works. A site visit may be required before a quotation can be prepared, particularly where access, ground conditions, waste volume, or specialist materials are likely to affect the scope of the project. Any estimate or quotation provided before a full inspection is based on the information supplied by the client and may need to be revised if the actual conditions differ materially.

Once the client accepts a quotation, a booking will usually be confirmed in writing, by email, text, or other recorded method. The booking is only secured when we have acknowledged acceptance and, where requested, received any deposit or advance payment. We may also request photographs, measurements, or additional information before confirming a date for the work. For larger landscaping projects, a schedule of stages may be agreed in advance to allow work to proceed in an orderly way.

The client must ensure that all information supplied at the time of booking is accurate and complete. This includes details about access, parking restrictions, pets, shared boundaries, underground services, water supply, power supply, and any planning or permission issues that may affect the work. If the client withholds or misstates material information, we may revise the quotation, alter the timetable, or suspend the service until the issue is resolved.

Payments and Charges

Prices are normally stated exclusive of VAT unless expressly noted otherwise. The quotation will specify what is included in the scope of work and may also identify exclusions, such as specialist materials, additional waste removal, or unforeseen remedial works. Unless otherwise agreed in writing, quotations are valid for a limited period and may be adjusted if supplier prices, labour availability, fuel costs, or site conditions change before the work begins.

Where a deposit is required, it must be paid by the date stated in the quotation or booking confirmation. Deposits are used to reserve labour, materials, and scheduling capacity, and may be non-refundable except where cancellation rights apply under these terms or where we are unable to supply the service. For staged projects, progress invoices may be issued as milestones are completed. Final payment is due upon completion unless an alternative payment timetable has been agreed in writing.

Accepted payment methods may include bank transfer, card payment, or other methods communicated in advance. Cash payments, if accepted, must be made in full and a receipt can be provided on request. If payment is overdue, we may charge interest and reasonable recovery costs to the extent permitted by law. We also reserve the right to suspend ongoing work, withhold materials, or postpone future visits until all outstanding sums are paid.

Cancellations, Postponement, and Changes

Clients may cancel or rearrange a booking by giving notice as early as possible. If cancellation occurs after a booking has been confirmed, we may retain part or all of any deposit to cover administration, reserved labour, materials ordered, and loss of available scheduling time. If specialist items have already been purchased or custom work has begun, the client may be required to pay for those costs in full.

If the client asks to postpone work, we will try to accommodate a new date, but this may depend on availability and seasonal conditions. Some landscaping activities are weather-sensitive and may need to be rescheduled if conditions are unsafe or unsuitable, including heavy rain, frost, high winds, flooding, or drought. In such circumstances, we may delay the service without liability for resulting inconvenience or indirect loss, provided we act reasonably and communicate the change promptly.

Landscaping Parsonsgreen may cancel or suspend a booking where the client has failed to provide necessary access, information, permissions, or safe working conditions, or where the client is in breach of these terms. If we must cancel due to illness, emergency, supply disruption, or another event beyond our reasonable control, we will seek to offer a revised date or refund any amount paid for work not carried out, as appropriate. We will not be liable for consequential costs caused by such cancellation.

Service Standards and Client Responsibilities

We will perform the services with reasonable skill and care and in accordance with the agreed specification. The exact outcome of landscaping work may be influenced by soil quality, drainage, weather, plant health, hidden defects, pre-existing damage, and maintenance conditions. Unless we have expressly guaranteed a result in writing, natural variation and normal horticultural outcomes are not defects in the service.

To allow work to proceed safely and efficiently, the client must provide clear access to the site, remove or secure personal belongings where necessary, and ensure that children, pets, and third parties do not interfere with the works. The client should identify any known underground services, drainage systems, irrigation lines, or structural features that may be affected by excavation or ground disturbance. We may stop work if we reasonably consider that continuing would create a safety risk.

The client is responsible for obtaining any consents, permissions, notices, or approvals required for the works unless we have agreed in writing to obtain them on the client’s behalf. This may include freeholder consent, leaseholder approval, planning permission, party wall matters, or permissions from any relevant authority. Our quotation assumes that all necessary permissions will be available in time for the project to begin.

Waste Regulations and Site Clearance

All waste created during the service will be handled in accordance with applicable UK waste law and environmental obligations. This includes the proper segregation, storage, transport, and transfer of green waste, soil, rubble, packaging, and other materials removed from the site. Where we remove waste, it will be taken only to appropriately licensed or exempt facilities through lawful disposal routes.

Unless the quotation states otherwise, waste removal charges are based on the estimated quantity and type of material described before the work begins. If additional waste is discovered, or if the volume exceeds what was reasonably anticipated, we may charge extra for collection, transport, disposal, or skip hire. Hazardous waste, contaminated materials, asbestos, chemical containers, and other controlled substances are excluded unless expressly agreed in advance and handled in compliance with the relevant regulations.

The client must tell us in advance if any waste on site is suspected to be contaminated, restricted, or subject to special handling requirements. We are not responsible for unidentified materials hidden beneath the surface, buried waste, or substances that only become apparent once work has started, unless the issue arose from our own actions. If an area is to be left tidy after completion, this will be done to the standard agreed in the quotation, but final environmental condition may vary with the scope of the work.

Liability and Limitations

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under English law. Subject to that, our total liability arising from or in connection with the services, whether in contract, tort, negligence, or otherwise, shall be limited to the amount paid or payable for the specific service giving rise to the claim, unless a different limit is required by law.

We are not liable for loss or damage caused by matters outside our reasonable control, including severe weather, subsurface obstructions, hidden defects, plant disease, poor pre-existing soil structure, third-party interference, or delays in the supply of materials. We also do not accept liability for pre-existing faults, wear and tear, settlement, shrinkage, or natural changes in plants, turf, timber, stone, or other materials after completion, unless those issues arise from a breach of our duty of care.

Any claim for damage must be reported within a reasonable time after discovery and, in any event, as soon as practicable so that we can inspect the issue and take any steps that may be needed to reduce further loss. The client must not arrange remedial work by another party before giving us a reasonable chance to assess the matter, unless urgent action is necessary to prevent injury or significant damage. We will not be liable for indirect, special, or consequential loss, including loss of enjoyment, loss of profit, or business interruption, to the extent permitted by law.

Materials, Plants, and Ownership

Where we supply plants, timber, aggregates, turf, fixtures, or other materials, ownership does not pass to the client until payment in full has been received for those items and any related labour. Risk in the goods may pass earlier, depending on delivery and installation circumstances, but we will take reasonable care while materials remain under our control. If the client supplies their own materials, we accept no responsibility for defects, shortages, suitability, or manufacturer faults, except where we have expressly agreed to inspect them before use.

Planting advice, if given, is based on general horticultural knowledge and the information available at the time. It is the client’s responsibility to water, feed, protect, and maintain plants after completion unless ongoing maintenance is included in the service agreement. Results may vary according to season, sunlight, drainage, pH, pests, and local growing conditions. We cannot guarantee that living materials will survive unless a specific written guarantee has been provided.

Where hard landscaping elements such as paving, edging, fencing, retaining features, or decorative structures are included, the final appearance may reflect normal tolerances in materials and installation. Small variations in colour, grain, texture, level, or joint width are not necessarily defects. Natural movement, settlement, and weathering may occur over time and are generally part of the character of outdoor works.

Complaints, Remedies, and Termination

If the client is dissatisfied with any aspect of the service, they should notify us promptly and give a clear description of the issue. We may request photographs, access to the site, or other information so that we can investigate. If we consider that the complaint is justified, our preferred remedy will normally be to re-perform the relevant work, correct the defect, or provide an appropriate refund, depending on the circumstances and the extent of the issue.

We may terminate or suspend services immediately if the client becomes abusive, obstructive, refuses to pay, repeatedly changes instructions, or creates an unsafe working environment. Termination does not remove the client’s obligation to pay for services already performed, materials already supplied, and reasonable costs already incurred. Any unused balance will be dealt with after deductions for completed work and applicable charges.

These terms may only be varied if agreed in writing by both parties. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in force. A delay or failure by us to enforce a term does not waive our right to enforce it later.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by Landscaping Parsonsgreen, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise.

By proceeding with a booking, the client confirms that they have read, understood, and accepted these terms. They reflect a fair and practical approach to the supply of landscaping services, balancing the expectations of the client with the operational realities of outdoor work. The goal is to ensure transparency, protect both parties, and provide a clear framework for a professional working relationship.

Last updated: these terms apply from the date of publication and remain in force until replaced or revised. Clients are encouraged to review the version supplied with their quotation or booking confirmation, as that version will be the one applicable to their service where different dates or terms have been issued.